AT&T has announced the latest version of the AT&T Connect Mobile Conferencing APP or simply AT&T Connect on the iPhone. This latest version is a big step forward as it allows the participant to view contents on the white board. Other features in this release are:
Emoticons
Raise Hand
Respond to polls
AT&T Connect now supports attendees via its traditional windows-based participant application, non-windows (Mac)participants using the browser-based participant app and now, the iPhone participant application.
This increases the reach of any AT&T Connect webinar. However, it adds additional complexity that webinar organizers need to manage as the level of support for features and content varies across each of the AT&T Connect participant options. Careful planning and communications with your audience is key to conducting a successful event.
Check out the video below
We will post more analysis and reviews on the AT&T Connect iPhone App in the near future. If you are using the new AT&T Connect iPhone App and want to share your experience – please let us know!
Marriott Hotels with the support of AT&T and Cisco are launching a new service called GoThere Virtual Meetings (www.gotherevirtualmeetings.com). It was the name that first caugh my attention –”Go There”? Why would anyone name a “Virtual Meeting” service “Go There”? Already intrigued, I watched the video (see below) and realized that not only is the name appropriate, I often use the same words to describe the difference between web conferencing and video conferencing. When trying to communicate the difference I typically say “you need to go to the video conference location”. As demonstrated in this video, you “GO” to the Marriott Hotel to participate in the TelePresence session. If you are lucky enough (meaning you have money) to have TelePresence at your company, you still need to leave your desk and go to the video conference room. Where as, web conferencing is about attending from “where you are”. As web conferencing providers, including AT&T Connect, add mobile phone support you attend a web conference from “anywhere”.
FYI: I did find this video a good example of Cisco TelePresence.
2010 ushers in a transition from the old to new for AT&T Connect participant support. New AT&T Connect customershave been utilizing the new new AT&T Connect Help Desk for the past few months and now exisitng AT&T Connect customers are transitioning to the new support group. Here are some tips in transitioning to the new AT&T Connect Help Desk:
Start with a search for all web pages, emails and documents that contained the old support contact information as the support phone numbers are new and the old numbers will not redirect.
Take this opportunity to review and update your own internal support processes and procedures. Post or document common problems and how your organization should request support?
TEST. Call the new support line, ask questions, find out for yourself how it works so you can best communicate the process to others in your organization.
The good and bad of new support:
Gone are the international support numbers. The new AT&T Connect Support Help Desk is limited to a US Toll Free number and a direct dial number for outside the US.
Gone is the need for a customer ID when calling for support.
The new AT&T Connect Help Desk seems to be better staffed, wait times have been non-existent when we have called.
Email support. If your problem is not time critical you might encourage use of email to request assistance.
The change to a new first level help desk support has been positive. However, we are also noticing an increase in staffing at level 2 support that is a welcome trend. It appears AT&T may be ramping up to make 2010 a growth year for AT&T Connect.
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