Training Webcasts Are Exciting!
Stop laughing. Don’t roll your eyes at me. (Put “young lady” at the end of that sentence and I’m having teenage flashbacks….) Suspend your disbelief for a moment and let’s consider.
There was a nice blog post on TrainingIndustry.com a few weeks ago about Injecting Excitement into Web-Based and Blended Training. Much of it is geared toward self-paced training, but there are some worthy takeaways for online, instructor-led training.
Friendly Style: While the author speaks to written content, trainers take note: your audience hears your smile. We produce a LOT of instructor-led training sessions here at Intellor Group, meaning we listen to a LOT of instructor-led training. A friendly voice and an approachable style can go a long way to keeping your audience engaged.
Different Types of Practice: Yes, yes, a thousand times yes! If you’re wondering whether your learners are engaged, ask them! You can ask for Y/N affirmations of understanding (BORING!) or you can get creative. Polls, surveys, whiteboards – your webcasting platform has all sorts of tools you can use. Or you could get really crazy and actually get your learners talking – about real-world challenges and successes that relate to the topic at hand.
A Touch of Media: People get sick of PowerPoint. Sometimes before you flip the title slide. Multimedia content can give your learners a brain break and help keep them engaged throughout your session. We see a lot of video, of course, but a client who recently used gaming as an element really wowed us.
Got a trick for making training webcasts exciting? Share it below.
Happy Thanksgiving
The clock is ticking down (more slowly than some of us can stand) to our Thanksgiving feasts, our friends and our families. Before we race one another for the door, though, all of us at Intellor Group want to take a moment to say thank you. To our readers, our partners, and our clients, thank you for being here and Happy Thanksgiving to you and yours.
Webinar Tips: Marketing, Part Two
Last week we looked at the webinar marketing success story of an inbound marketing rock star, taking away solid, if high-level ideas. The follow-up questions are tactical: Who? When? How often? What?
Larry Chase has an excellent piece on just this topic, which is well worth the read. While we definitely agree on topics and tactics, here are a few additional thoughts to consider.
50% isn’t unprecedented. Various factors – content chief among them – do impact. Especially if it’s early days for your webcasting efforts, though, 35-40% may be a more realistic target
Reminders need to remind registrants why they signed up, not when the event takes place. Chase’s suggestion – sharing additional content – is one excellent option. What about a call for questions? How about introducing an event hashtag? Could you create a circle or host a hangout? Is there an option to entice, to excite, to engage registrants before they attend?
You missed it isn’t just for those who missed it. Follow your event with a link to the archive for those who registered, whether they did or didn’t attend, certainly. Don’t forget to put the archive behind a registration page, as well, to extend your content’s reach – over time, into your list and beyond your list.
You’re Not Kevin Costner
So now that the “if you build it they will come” plan is off the table, how are you going to get people to attend this webcast you’ve worked so long and hard to create?
Earlier this year, MarketingSherpa offered a thorough breakdown of HubSpot’s incredible Science of Timing webcast. Short version: ~25,000 registrants and nearly 10,000 attendees. That’s great, you’re thinking, but you don’t have an opt-in list that’s a half million strong. You don’t have marketing support to create custom landing pages. Your keynote speaker isn’t likely to generate a thousand registrants purely from his personal social media following. Is there an applicable takeaway? Absolutely.
Live and learn: What have you done (online or off) in the past that’s been successful? Drawn a crowd? Gotten positive feedback? What lessons can you apply to this webcast?
Buzz: Use every resource – email, social media, your speakers – to get the word out. And don’t forget your sales organization, if appropriate. Give your sales teams a good reason to reach out and they won’t hesitate.
Show some support: Drawing a crowd is hard work; don’t undermine it by stranding them at a locked door. Make certain you have a means for supporting registrants at every stage.
It ain’t over ‘til it’s over: This piece focuses on HubSpot’s use of social media to extend awareness, but don’t overlook the reference to the tried-and-true event archive. Put your content behind a registration page to reach your no-shows and attract new viewers.
It’s not you. It’s them.
You’ve got a compelling topic for your online meeting. You’ve prepared a lean, mean slide deck. You’ve practiced your delivery in front of your spouse, your mirror, your dog and anyone else who will listen. Now you’re wondering whether your participants will listen. They’re online. Virtual. Can’t see them. Can’t hear them. Can’t read them. Are they checking email? Checking Facebook? Checking what’s on TV tonight? Maybe. But it’s not necessarily because they’re “virtual.”
Whether the meeting is in a board room, a ballroom or a web meeting space, who among us hasn’t checked out for a bit? The Virtual Edge Institute released research earlier this year suggesting that, whether your event is on- or offline, your audience may just check out on you. In a recent post, pundit Wayne Trummel acknowledges the check out and advises presenters to take a deep breath and remember that audiences are professional adults. (And, really, don’t we all think those professional adults can check their smartphones just as easily in an offline meeting as an online one?)
So the big question isn’t whether they’ll check out just because they’re online, but how you’ll get them back in. Whether you have to pull them back from Twitter or the coffee bar, how will you get them to check back in? Reaching into your “engagement” toolbox can be a great tactic. Launch an interactive poll – the sort where participants can see real-time results – on a worthy topic. Pose a question. Solicit relevant anecdotes or examples from your audience. Offer a compelling piece of content for download.
Boiled down, you’re online for the same reason – you have information to share that your audience needs or wants. So whether their eyes glaze from a caffeine crash or flick to their Twitter feeds, bear with them. And fill your toolbox with ideas to keep their eyes open to the compelling content you have to share.
No Luck Involved
I’ve always subscribed to Seneca’s philosophy: that “luck is what happens when preparation meets opportunity.” I’ve never thought of it in the precise context of how to plan a webinar, or how to execute one effectively, but it seems to work.
Let’s assume that you’ve got a great presentation – nothing but clean, impactful content – to start from. Let’s assume that you’ve got a solid marketing plan. Let’s assume you’ve got the right technology in place. Let’s assume you’re all set. Not so fast. There are plenty of other things to think about, but let’s call out two big ones here: challenge your content and engage your attendees.
Challenge your content. Not at the slide level this time, but at the core. There was a great post (roast?) on GigaOM last year that began…
“I spent the last week attending webinars. The topics were compelling enough that I carved out an hour at a time to attend. Each webinar used different technology solutions for delivery, and they were all “interactive” via emailed or IM’ed questions. And every single one of them was awful.”
7 Tips for Producing Winning Webinars makes a number of great points, but let’s focus on one that’s truly cringe-worthy and easily avoided with smart preparation: the sales pitch. Content marketing (so fundamentally right in principle, so often flawed in execution) can run amok, and live webcasts are the worst offenders. So before you alienate a prospect, challenge your content. The simplest question: if you charged for your webcast, would a prospect pay for it?
Now that you’ve got great content, how are you going to engage your attendees? What is your plan to make the webcast truly interactive? (Pet peeve alert: screening written questions and answering a few softballs at the end of the hour is not interactive!) Because no matter how great the subject matter, listening to someone talk at you for an hour is boring. It’s an invitation to check email or IM or text or…
So how can you keep them with you? If it’s practical, leave audio lines open for informal discussion or Q&A. If your group is very large, at least consider opening participant lines for verbal questions. Insert Q&A breaks throughout the presentation instead of holding questions until the end. Think about interactive features in the webcast software. Let attendees mark up the whiteboard. Conduct a real-time poll. Launch a survey.
If you’re lucky, your next great content idea might just come from your audience, because you were prepared for the opportunity.
Leave it to a VC
This Forbes piece was too timely not to share in relation to our last few posts. If, like me, you apply the 5 second rule when your kid’s breakfast hits the floor, check out Vinod Khosla’s Five-Second Rule for another idea.
Not Another Steve Jobs Eulogy
From Wall Street to Main Street, 1600 Pennsylvania Avenue to 1 Infinite Loop, more has been said, better than I could ever, about the bright light that was Steve Jobs. I’ve watched, read, heard, and generally been reminded (as if an iAnything owner could ever forget) of his brilliance, and I find myself reflecting as much on what he said as what he did. Not in a “dent in the universe” greatest hits kind of way, more in a “was the man the message?” way. If Joe Wall Street or John Main Street or Mr. President had taken the podium to announce the iPad, would he have moved – the audience, the market, the share price, the needle, us – equally?
Whether we’re executives, trainers, marketers or managers, we’re none of us Steve Jobs. But we can certainly look to his stellar example for ideas on delivering the message. For a great breakdown of Jobs in action, check out Jon Thomas’ analysis of his WWDC 2010 keynote. If you’re a more visual person, watch Jobs’ iCloud announcement just months before his death. That presentation served up the spare but powerful messaging we’ve come to expect of Apple and, if you’re an Apple type, the content was pretty great. But the iCloud announcement was just Steve Jobs doing what he always did: delivering meaningful content with the blend of proficiency, ease, frankness, passion and simplicity that he was renowned for.
Chances are you’re not announcing game-changing technology, but what’s the takeaway as a presenter? Whether for a demand generation webinar for 1,000 or management training for 20, can we borrow from Jobs for the benefit of our participants?
Distill the message. Is jargon or unnecessarily elevated language diluting your message? Could you convey it using fewer words? If so, edit.
Use relevant visuals. Are your charts, graphs and photos working to keep your slide clean and communicate your point clearly? If not, change or cut them.
You’re there for a reason. True, not everyone has Steve Jobs’ charisma. And chances are you won’t have folks camping out just to hear you speak. But if you’ve created a strong presentation, prepared for and practiced the delivery of it, can you give your participants a really great experience?
Simple takeaways from a master class, but in the words of the man himself, “Simple can be harder than complex. You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.” BusinessWeek interview, May 1998
Einstein’s Insanity
He probably didn’t have PowerPoint in mind when he defined insanity as doing the same thing over and over again and expecting different results. But if the shoe fits…
Small Business Computing’s Death by Powerpoint post is ten years old, but we’re still subjected to data dumpers and slide slaves, among other offenders, on a regular basis. Just last month, in fact, PowerPoint pro Dave Paradi posted his latest Annoying PowerPoint Survey results. Surprised to hear that folks loathe speakers reading slides filled with sentences written in 8 point font? CFO World even called out last year’s ten worst. We’ve all been there. The big question is: are we doing the same thing over and over again to our audiences?
Let’s stop the insanity. Over the next couple of weeks, let’s talk best practices for presentations and presenters, as well as the planning, promoting and participant experience of webcasts. To kick things off, though, let’s get PowerPoint simple.
• Simple, sans serif fonts
• Simple, dark on light text
• Simple, unanimated slides (My kids like animation. Me? Speaking of insanity…)
• Simple, relevant graphics or charts
• Simple, bulleted concepts
The first four are simple fixes, but that last bullet is where we sometimes fall down. We know the material. We want to give our audiences the benefit of our expertise. ALL of our expertise…. So here’s our challenge: economize. Even Hemingway wrote“….one page of masterpiece to ninety-one pages of…” well, let’s just say he didn’t think they were masterpieces. Let’s challenge every word on the slide to give our audiences only our masterpiece.
Hurricane Irene and the east coast earthquake
On August 23, 2011 Intellor Group headquarters in Gaithersburg MD experienced the 5.9 magnitude earthquake that was centralized in Mineral VA. Since most of us here at Intellor have only lived on the east coast it came as a bit of a shock. After straightening our pictures and a quick employee poll of the quakes magnitude, we were back to work. Though our nerves were rattled all of our live webinars went on without incident.
Four days later we were once again tested with Hurricane Irene. Falling trees, flooded streets, and power outages plagued the D.C. area but luckily Intellor came out unscathed. The threat of Irene allowed us to test our emergency backup procedures and also gave us a few new ideas on how to improve communication in an emergency scenario. Since our customers events are the most important thing to us we always want to make sure we’re prepared for the worst so their events go off without incident. Hopefully this is the last we hear from mother nature for awhile.





