Capacity: 1,000
Choose Meetings for interactive sessions or breakouts, Webinars for more formal sessions.
Download Webex: https://www.webex.com/downloads.html
Connectivity Test: https://mediatest.ciscospark.com/#/main
Limitations of Joining by Browser: https://help.webex.com/en-us/article/n0rqd8g/Webex-Meetings-web-app-known-issues-and-limitations
Platform Capacity: Up to 5,000
Download Zoom: https://zoom.us/download
Connectivity Test: https://www.zoom.us/test
Scheduling Requests
Standard requests are processed during administrative office hours – Monday through Friday, 8:00 a.m. to 6:00 p.m. US Eastern Time, excluding holidays – within 48 hours.
If off-hours service is required, please leave a message on our priority line at 301.250.7202 after submitting your request.
All requests are subject to resource availability.
Changes & Cancellations
Changes & cancellations should be requested by “reply-all” to your original ticket, with number [##1111##] for example – included.
Change & cancellation requests are processed during our standard administrative office hours – Monday through Friday, 8:00 a.m. to 6:00 p.m. US Eastern Time, excluding holidays – within 48 hours.
If off-hours service is required, please leave a message on our priority line at 301.250.7202 after submitting your request.
Reports
For Webex, registration reports will be provided 3 business days and in the hour prior to your event. You may request additional copies by email to events@intellor.com.
For Zoom, a link will be provided that will allow you to review registrations in real-time.
Attendance reports, chat logs, and polling reports will be delivered the business day after your event.
Archives*
Video-Web Recordings (.mp4, hosted replay): 3 business days; expedited services can be ordered with either 1 business day or 2-hour turnaround.
Transcripts: AI is 1 business day or 2 hours expedited; human is 3 business days or 1 business day expedited
Captions (.mp4 burned in or .mp4 + .srt): AI is 3 business days or 1 business day expedited; Human is 5 business days or 3 business days expedited.
Retention
Data created as part of your event (recording, transcript, etc.) is securely retained on AWS or Box for a period of 30 days prior to deletion.
Custom Glossary for Transcripts
A custom glossary is the mechanism for you to provide information that may enhance the accuracy of your transcript or captioning file. Every conference can benefit from providing speaker names, but conferences that include acronyms or technical (industry-specific, scientific, medical, etc.) terms will benefit particularly. This service is included with the AI-generated “Intellor Transcript” product.
You should provide your glossary via a word document or an excel file attached to any email associated with your request ticket ID, that is any email where the subject starts like this [##EVTID##]. You must email us this file BEFORE the start of your event to ensure that we have adequate time to incorporate it in your transcript.
Your glossary can include Speaker Names and up to 15 Acronyms and/or Technical Terms:
• Use one or multiple words to describe a single object/concept
• A word can be no longer than 34 characters, a phrase no longer than 12 words
• Numbers are not supported, though common terms (e.g. 401k) are recognized by default
• Dashes are ignored (“this-and-that” will render as “this and that”)
• Ampersands will be treated as the word “and”
• Feel free to add special characters. They will be ignored during speech recognition but will be included in the output. For example, if you submit Yahoo! as a custom vocabulary, speech recognition will transcribe Yahoo! when it recognizes ‘yahoo’ in the audio.
• An initialism (pronounced as individual letters – like “DNA”) may be submitted as “DNA” or “D.N.A.”
• An acronym (typically pronounced as a word) must contain at least 3 letters and must be pronounced letter by letter. For example, you must state “A.S.A.P.” rather than “A sap” for the acronym to be recognized.