A Buyer’s Guide to Governing Legal Conversations
The problem isn’t video — it’s Call governance
Many legal teams rely on Zoom, Teams, or Webex for live conversations. These tools are excellent for collaboration, but not designed to enforce governance on sensitive legal calls.
That gap matters.
Live legal phone conversations often involve:
external parties
privileged information
consent requirements
post-call scrutiny
When governance depends on in-call human action or human memory, mistakes happen.
Meeting Tools Break Down on Phone-Based Legal Calls
Zoom and Teams are built for video meetings, but many sensitive legal conversations happen by phone.
When parties dial in to a meeting by phone, the platform loses context. A caller becomes a phone number — and nothing more.
At that point, governance depends onin-call human action rather than controls enforced before entry.
Identity is anonymized or host-collected after entry
Recording must be manually enabled and consent is assumed
Access control is binary - the callg is open or locked
If the host misses a step, the system does nothing to prevent failure.
In-call controls can’t collect caller information before entry. They can’t enforce consent before participation. And they don’t generate reliable call records on their own.
For phone-based legal calls, this isn’t governance. It’s a fragile workaround built for a different job.
Solving this requires more than better in-call controls. It requires enforcement at the system level.
How Bspoke Is Different
Bspoke is not a collaboration platform. It is SaaS built to protect sensitive legal conversations.
Instead of treating callers as phone numbers, Bspoke governs identity, access, and records at the system level.
Before anyone joins, Bspoke collects caller information and required context as a condition of entry.
Recording and consent are enforced consistently.
During the call, participation and movement are controlled in real time.
After the call, records are complete, structured, and reviewable.
Nothing depends on meeting settings.
Nothing depends on the host remembering what to do.
Bspoke isn’t a better meeting tool.
It’s a different class of system, designed for conversations that must hold up later.
Zoom hosts meetings. Bspoke governs legal calls.
This Is Not meant for Every Call
Zoom and Teams are excellent for:
internal collaboration
routine meetings
informal check-ins
video-first work
When a call doesn’t require:
controlled access
documented consent
defensible records
You don’t need Bspoke.
Bspoke is for the calls where mistakes matter.
Calls That Benefit from Governance
Bspoke is designed for:
litigation and dispute-related calls
sensitive external conversations
regulated or high-risk matters
multi-party calls where accountability matters
If your team has ever asked:
“Who exactly was on that call?”
“Did we record it?”
“Can we prove consent?”
…this is the gap Bspoke fills.
If You’re Evaluating Alternatives, Ask This
Any solution used for sensitive legal calls should answer:
How is identity captured before entry?
Who controls participation in real time?
What happens if recording is forgotten?
How is consent documented?
What records exist after the call?
If the answer is “someone has to remember during the call,” the risk remains.
The Takeaway
General-purpose conferencing tools optimize for ease of use.
Bspoke optimizes for control, accountability, and defensibility.
They solve different problems.